Care Manager

Main Tasks, Role &Responsibilities

Recruitment of CAREGivers
• Sourcing advertising routes and negotiating best deals
• Maintaining an appropriate level of staffing, to meet service requirements.
• Interviewing
• Referencing
• CRB
• Checking ID and eligibility to work
• Hiring decisions

Training of CAREGivers
• Following HISC training and induction programmes.
• Arranging and providing mandatory training updates
• Sourcing and arranging follow up training i.e. NVQ/QCF
• Keeping accurate training records for all staff.
• Keeping up-to date with all legislation regarding the training and development of workers.
• Ensuring that all staff understand and work within the General Social Care Councils Code of Conduct for Social Care Workers.
• Accessing training from local funding sources.

Retention
Many aspects come under this heading and a Care Manager can be imaginative and creative. Retention can include (and in some cases must include)
• Quarterly CAREGiver meetings
• Regular contact
• Birthday cards
• Performance feed back
• Gifts e.g. - easter eggs

Supervision
• To be carried out quarterly as a minimum.
• Observational Monitoring/Spot Checks
• Training needs analysis.
• Personal Development plans

Appraisal
• To be carried out annually with all staff.

Client Services

Service Calls
• Carry out Service calls with prospective clients which includes:-
o Information giving
o Information gathering
o Needs assessment
o Risk assessment
o H&S assessment
o Relationship building
o Service agreement signing
o Support/care planning

Recording and matching
• Input all information on CMS and create Client Journal
• Identify suitable CAREGiver from information gained and maintain profiles to maintain continuity of care
• Document any activity on client log

Introductions
• Be responsible for introducing CAREGiver to client
• Introduce Client Journal and ensure CAREGiver is fully informed
• Ensure new CAREGivers to be included in existing packages are given the opportunity to shadow

Quality Assurance
• Contact Client after initial introduction to ensure happy with CAREGiver
• Carry out regular QA visits and telephone calls
• Ensure clients and CAREGivers are kept up to date with scheduling arrangements
• Carry out regular service/H&S reviews
• Ensure that all information is relevant and up to date for each client.

General

RPN Information
Whenever you complete a service call or begin a service, ensure that both the referrer and any other identified relevant people are kept up to date with the process.

Policies and Procedures
• Regularly review and update with changes forwarded by National Office
• Ensure that the HISC P&P manual is displayed and available to staff at all times.
• Test staffs knowledge of P&P at regular intervals.
• Have a full understanding of the P&P manual.
• Responsibility for the implementation and update of all policies and procedures for compliance with regulation and legislation.
• Ensure that any relevant Local Area Policies are adopted into your own policy and practice e.g. Safeguarding, Medication.

Complaints
• Ensure all complaints, compliments or comments are appropriately recorded and responded to in the time scales set.
• Ensure relevant reports are forwarded to relevant bodies e.g. CQC, POVA

Care Management System/Scheduling
• Input all information and keep up-dated
• Ensure that all office staff undergoes thorough training on current CMS and understand the need for inputting information.
• Responsible for all scheduling each week and informing CAREgiversof their shift in advance via the production of a weekly rota.

Health & Safety
• Ensure that Health & Safety audits are completed both in the office and within client’s homes.
• Complete risk assessments where needed
• Keep up to date with all relevant legislation
• Report all notifiable incidents to the relevant body e.g. CQC, RIDDOR
• Take all reasonable care for the safety of both yourself and others.

CQC/CSSIW
• Ensure they understand and can evidence compliance with, The Essential Standards of Quality and Safety.
• Ensure they understand and can evidence compliance with, The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009.
• Understand all legislation that has any impact on the service provided in relation to meeting and exceeding standards.

HR
• Take part in disciplinary investigations, interviews and meetings following the company policy and procedures, issue disciplinary sanctions where needed, including and POVA/adult protection issues
• Take and follow advice from outside HR advisors relating to any disciplinary issues.



Finance
• Check Time sheets
• Liaise with pay roll in relation to paying wages and any queries relating to pay.
• Issue invoices in relation to services provided
• Order and maintain all stationary supplies.
• Agree all spending with director before ordering or purchasing

Record Keeping
• Maintain and review all records required by good practice and regulation for the effective running of the service and the business.
• Record all conversations with relevant others, including time and date.
• Care Managers need to register with the National Minimum Data Set and keep all staff entries up to date.

Confidentiality & Data protection
• Ensure that you follow all policy & procedures to maintain confidentiality.
• Work within the guidance on data protection from CSSIW.
• Ensure that staff understand the importance of maintaining confidentiality.

Funding Streams
• Understand Social Care funding
• Understand Direct Payments
• Understand Benefits such as DLA and attendance allowance.
• Understand Personal/Individual Budgets.

Planning
• Attend a management meeting each week/month and provide reports relating to the business, to tasks completed and tasks outstanding.
• To contribute to the development of new business.
• Contribute to the strategic and business planning and implementation.
Location: Newport, Wales Salary: Salary not stated

Position Type: Permanent (Full Time)  Company: Balfor Social Care  Contact: Mark Nicholls  Job Ref: cml   Job Posted: 08/05/2012  Job Start: Immediate  Application Close: On Going